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The computer's firewall rules may interfere with the device's connection if the entire IP range is not allowed. The X values can change each time the device is connected. The smartphone or tablet connects to the computer as a BlackBerry Device network adapter with an IP range of .X.

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Confirm that Windows Firewall, or another type of personal Firewall installed on the PC is not blocking the connection:.

Selecting Client for Microsoft Networks.

If Client for Microsoft Networks is missing from the list, it can be added by:.

Note: If any changes are made it will be necessary to disconnect and then reconnect the BlackBerry 10 Smartphone to the PC in order for the changes to be applied and take effect.

VPN Protocol of any kind, for example: 'Cisco' or 'Juniper':.

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Filter Driver of any kind, for example: 'Intel Filter Driver' or 'Sunbelt Software NDIS IM Filter':.

Ensure the BlackBerry Network Adapter properties meet the following requirements:.

Note: Settings must be changed one at a time.

Right click on each BlackBerry Network Adapter and choose properties to change settings.

Inspect the BlackBerry Network Adapter properties using the following steps:.

From the desktop, click Start > Control Panel > System > Hardware > Device Manager.

The driver should reinstall and be displayed as indicated above

In the Device Manager window, expand the Network adapters section.

The driver should reinstall and be displayed as indicated above.

If there is an error message, right-click and select Uninstall.

If it shows as disabled, right-click and select Enable.

The device should be listed as BlackBerry Device or Research In Motion Network Device.

Click on Device Manager.In the Device Manager window, expand the Network adapters section.

In the search box, type Device Manager.

While on the desktop, press the Windows + W keys.

To verify that the driver is installed without errors, complete the following:.

Confirm Windows Device Manager doesn't show any warnings for BlackBerry device drivers.

Confirm the computer detects the device via Windows Device Manager.

Prior to starting the VPN client ensure the BlackBerry 10 smartphone is connected. Contact the system administrator or VPN provider for instructions.

Disconnect from VPN, or as a workaround attempt to alter VPN dialer settings: Within the VPN client ensure that local area network access is enabled.

This includes access to the mapped network shares and BlackBerry Link connectivity.

When the desktop computer is connected to a corporate network via a VPN solution BlackBerry Link is unable to communicate with the BlackBerry 10 device.

Ensure the Desktop is not connected to a VPN solution:.

Ensure that Charge Only Mode is disabled on the device.

Ensure USB Mass Storage Mode is disabled on the device.

Settings > Storage and Access > USB Connection.

Ensure the USB Connection setting on the device is set to the applicable setting:.

When plugging a charge-only USB cable into a computer it does not recognize the device because there is nothing making contact to the data pins, which are the two middle grooves that make up the four if look inside a Type A socket.The two pins on the outside (pins 1 and 4) are the ones actually being used which simply supply the 5 volts of power coming from the USB port on your computer.

USB charge-only cables are not different than traditional USB cables in terms of looks, they both look same.

Some USB cables only allow for the smartphone to charge and will not allow for data transfer, which causes the computer to not detect the smartphone when it is connected.

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If after using another USB port the BlackBerry smartphone or BlackBerry PlayBook is still not detected by the Mac or Windows computer then the USB cable may be:.It may also be necessary to remove any USB peripherals such as a USB printer or scanner in order to supply the necessary voltage to the USB channel.If the laptop is on a docking station, connect the USB cable to the USB port on the laptop itself and not the USB port of the docking station. If using a laptop use a port on the back of the laptop, or try a USB port on the opposite side of the laptop.If using a desktop be sure to use a port on the back of the computer.The USB port may not be providing a suitable connection to the operating system.The USB symbol is facing the back of the smartphone or tablet.The BlackBerry logo on the micro USB plug is facing the front screen of the smartphone or tablet.Ensure USB cable is connected correctly:.If BlackBerry Link displays an error, search the BlackBerry Knowledge Base for any related articles.

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Ensure the latest version of BlackBerry Link is installed, to download click here.